Privacy policy

Effective Date: September 16, 2025
Last Updated: September 16, 2025
Website: kashmirinaturals.com
Operated By: Kashmir Marketplace
Contact Email: info@kashmirinaturals.com

At Kashmiri Naturals, your privacy is very important to us. This Privacy Policy explains how we collect, use, share, protect, and retain your personal information when you use our website, place orders, or otherwise interact with us. We comply with applicable laws, including India’s Information Technology Act, Digital Personal Data Protection Act (DPDP), and relevant global best practices.

1. Information We Collect

We collect both personal and non-personal information in the following situations:

• When you browse our website
• When you place an order
• When you sign up for newsletters or updates
• When you contact our customer support
• When you participate in any promotional campaigns or surveys

1.1 Personal Data

The kinds of personal information we may collect include:

• Full name
  
• Email address
• Phone/mobile number
  
• Billing & shipping address
• Payment information (we only store what is necessary or use tokenized/secure third-party services)
  
• Order history
  
• IP address, device type, browser type, location data
  
• Social media IDs (if you use those to log in or interact)
  
  

1.2 Non-Personal / Aggregated Data

We also collect non-personal or anonymized data:

• Site cookies and tracking data
  
• Device, browser, session data (how you move through the site, referring/exit pages)
• Aggregated analytics for improving our website and services
  
  

2. Purpose of Data Collection

We use your data for lawful and necessary purposes, including:

• Processing and fulfilling your orders
  
• Managing delivery & logistics
  
• Handling returns, refunds, cancellations
  
• Providing customer support and account services
  
• Improving our products, website, and offerings
  
• Detecting and preventing fraud or misuse
  
• Sending marketing/promotional messages, where you’ve consented
  
• Complying with legal, tax, and regulatory obligations
  
  

3. Legal Grounds for Processing

We collect and use personal data based on:

• Your consent (for example, when you subscribe to newsletters)
  
• Performance of a contract (e.g., when you order something from us)
  
• Legitimate business interests (for analytics, fraud prevention, etc.)
  
• Legal obligations (tax, compliance, etc.)
  
  

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience.

4.1 Types of Cookies / Trackers

• Essential cookies – necessary for basic site functions, security, and order processing
  
• Performance / Analytics cookies – to understand how users use our site (e.g., Google Analytics)
  
• Functionality cookies – to remember your preferences, settings
  
• Marketing cookies – for promotional content, retargeting, advertisements
  
  

You can disable cookies in your browser; however, doing so may impact some features or the functionality of the site.

5. Sharing of Data with Third Parties

We do not sell your personal information. However, we may share your data with trusted third parties for purposes including:

• Payment processors/gateways (to process payments securely)
  
• Logistics and delivery providers (to ship orders)
  
• Email/communication service providers (for order confirmations, support, newsletters)
  
• Analytics and advertising partners (where you’ve consented)
  
• Government, legal, or regulatory bodies, when required by law
  
  

All third parties are contractually obliged to protect your information and use it only for specified purposes.

6. Data Storage & Retention

• Order data: We retain order, billing, shipping, and payment-related records for a period required by law (for example, 5 years) or as necessary for business and tax compliance.
  
• Marketing & newsletter data: We retain until you withdraw consent or unsubscribe.
  
• Inactive accounts or data: May be purged after a specified period (e.g., 24 months of inactivity), subject to applicable laws.
  
  

We store data securely, using encryption (in transit & at rest), secure servers, and access controls.

7. Data Security Measures

To protect your data, we use:

• SSL/TLS encryption for data transmitted over the internet
  
• Secure servers and encryption for stored data
  
• Regular security audits and vulnerability scans
  
• Restricted access to sensitive data (only those who need access)
  
• Secure, tokenized, or third-party payment processing so we do not store raw card details
  
  

8. Your Rights Under DPDP and Other Applicable Laws

As a user, you have certain rights regarding your personal data, including:

• Right to Access: You can request a copy of your data held by us.
  
• Right to Correction: You can request corrections to inaccurate or incomplete data.
  
• Right to Erasure / Right to Be Forgotten: You can ask for your personal data to be deleted, subject to legal obligations.
  
• Right to Withdraw Consent: You can withdraw consent for marketing or non-essential data uses.
  
• Right to Grievance Redressal: If you have concerns or complaints about how we handle your data, you can contact our appointed Data Protection Officer (or similar).
  
  

We will respond to these requests on time in accordance with applicable law (e.g., within 15 business days, unless law requires otherwise).

9. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18. If you believe that a child under 18 has provided us with personal data, please contact us, and we will delete such data immediately.

10. Links to Third-Party Sites

Our website may contain links to other websites, apps, or services not owned or controlled by Kashmiri Naturals. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any sites you visit.

11. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted here, with a revised Effective Date. If changes are significant (for example, changing what we do with your data), we may also send you a notice (e.g., by email or via site announcement).

12. Consent

By using this site, placing an order, or providing your information, you consent to the practices described in this policy.

If you have any questions, concerns, or wish to exercise any of your data rights, you can contact us at:

Kashmiri Naturals
Email: info@kashmirinaturals.com